Aide: An intelligent customer service platform for every team

Aide is the simple way to use AI in customer support, trusted by online stores and financial services with growing customer service needs.

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Aide: An intelligent customer service platform for every team

Introduction

What is Aide?

Aide is an intelligent customer service platform that utilizes Large Language Models (LLMs) to automate customer support, classify messages, draft answers for agents, and automate responses to customers with 99% accuracy over email and chat.

Key Features of Aide

  • Topic classification: Aide analyzes all customer conversations and automatically categorizes every question into topics, providing a structured view of customer interactions.
  • Generative AI suggestions and automations: Aide drafts responses and suggests macros to reduce handle times, and automates responses to customers using GPT LLMs.
  • Automated scenarios: Aide streamlines repetitive processes and ensures consistency by detecting automatable issues and building workflows to automatically handle them.
  • Website AI chatbot: Aide builds chatbots to answer questions and take actions, providing 24/7 customer support.
  • Insight reports: Aide provides a holistic view of all conversations, allowing teams to identify key pain points and track trends over time.

How to Use Aide

  • Book a demo to get started with Aide's automation journey.
  • Aide's guided implementation ensures a successful automation strategy.
  • One-click integrations with existing help desks, such as Zendesk and Front, make it easy to get started.

Pricing and Plans

  • Contact Aide's sales team to learn more about pricing and plans tailored to your business needs.

Helpful Tips

  • Pinpoint areas for improvement by summarizing and analyzing conversations with Aide.
  • Monitor trends over time to measure the impact of improvements and uncover new issues arising.
  • Share insights across the business to identify improvement opportunities directly from user feedback.

Frequently Asked Questions

  • How does Aide's automation work? Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
  • Can I customize Aide's automation workflows? Yes, Aide allows you to set up actions like routing and tagging, and connects your tools with APIs to create seamless workflows across systems.
  • Is Aide secure and compliant? Yes, Aide has SOC 2 certification, GDPR, and HIPAA compliance to keep your data safe.