What is Help.center?
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have your company.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
Features of Help.center
Automatic Learning
The AI requires no initial setup time. Each time you add or modify an article, it becomes better automatically. AI builds its knowledge using:
- Help center articles
- AI FAQs
- External websites
Multilingual support at scale
No matter how many and which language customers ask you questions, give them the same level of support.
Provide support 24x7
Provide customer support around the clock even when your support agents are asleep or on vacation.
All questions are answered
Customers get answers from AI chatbot and AI search. They can easily raise an email ticket to get more help.
Keyboard shortcuts for all tasks
Reply to tickets, change statuses or navigate between conversations. Optimized to boost your productivity.
How to use Help.center
Import existing knowledge base in one-click
You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in one click.
Train AI using external websites
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
Improve AI answers anytime
AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers. Also, you can see all the AI conversations inside the dashboard. You can see answers that are reported by users. It is possible to improve AI answer by giving more information. That will also instantly improve your AI.
Pricing
Free forever
Get a professional & automated help center for free today!
Frequently Asked Questions
Can I connect with my own domain?
Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com. Kindly mail us at care@help.center with an email request.
Does Help.center work using ChatGPT?
We use Open AI's latest and greatest model GPT-4 to create an AI from your knowledge base. It automatically learns every help article. When a customer asks a question, it scans through all the help articles to generate the best and easy-to-understand answer for the customer.
How secure is my data and where is it located?
Our servers and databases are hosted by AWS located in the EU region. Your data may be processed outside of the EU by Open AI chatGPT if you use our AI features.