What is NovaTalks.AI?
NovaTalks.AI is an omnichannel contact center for customer support and sales that provides an innovative solution for startups and enterprises. It offers a unified interface for managing customer inquiries from various channels, including messengers, calls, emails, and online chats.
Features of NovaTalks.AI
- All-in-one innovative solution for customer support and sales
- Supports multiple channels, including messengers, calls, emails, and online chats
- Intuitive user interface for easy management of customer inquiries
- Empowered by simple and AI bots for efficient customer support
- Quality reviews and big data text analytics for improved customer experience
- Supports media file exchange with customers
- Personalized client portfolio and chat history
- Message templates for quicker support
- Segmentation and tagging of incoming requests and messages
- Processing of customer inquiries from multiple channels in one dashboard
- Smart messages queue and automated distribution of chats between agents
How to Use NovaTalks.AI
- Register for a free trial period to test the platform
- Set up chatbots and scripts for 24/7 inquiry processing
- Utilize AI capabilities for efficient customer support
- Monitor and analyze customer inquiries and responses
- Use data reporting and big data text analytics to improve customer experience
- Integrate with a BI system for advanced analytics capabilities
Benefits of NovaTalks.AI
- Increased sales and improved customer experience
- 24/7 customer support and care
- Efficient management of customer inquiries from multiple channels
- Improved customer communication and engagement
- Enhanced customer experience with personalized support
- Scalable and flexible solution for startups and enterprises
Helpful Tips
- Use chatbots to automate customer inquiries and minimize agent workload
- Utilize big data text analytics to gain insights into customer behavior
- Implement data reporting to monitor and analyze customer inquiries and responses
- Integrate with a BI system for advanced analytics capabilities
- Use message templates for quicker support and improved customer experience
Frequently Asked Questions
- Is there a trial period to test the platform? Yes, there is a 7-day free trial period to test the platform.
- What file types does the platform support? The platform supports images, videos, documents, and emojis.
- How does technical support work? You will receive a personal technical specialist to assist you with any questions or issues.
- Is there a limit on the number of connected agents? There is no limit on the number of agents you can have for your customer support.